We want to give our guests the opportunity to book a base holiday and make their stay according to their own preferences. Concerning some additional costs, we will inform you that we try to consider all special wishes. However we are really sorry because we have not met all of your expectations. We are pleased to note that you enjoyed our food and the attention of our staff. Kind regards, The managementĭear debshayley1979, Thank you for choosing our SBH Fuerteventura Playa and for taking a moment to share your feedback with us. Again thank you for this kind review and we look forward to welcoming you again soon at our SBH Fuerteventura Playa. We will inform our maître to check it better in the future. We also make a point of informing all our male guests on arrival of this requirement we advertise this fact on our website in our brochures. In order to obtain an appropriate atmosphere for our restaurants evening meal sitting, we ask our guests to follow our formal dress code. We regret that you have not contacted us to offer you a room with pool view. If one guest is for any reason not satisfied with the pre-allocated room reception will find an alternative as soon as possible.
We would like to point out all guests receive their booked category or a higher category at arrival. All our staff is very thankful you for your kind words as this confirms our well doing and pushes us to continue with our excellent service. Guest satisfaction is very important to us and we always try to fulfil their expectations. Thank you for your kind words and we appreciate your comments especially on our food and our staff. Kind regards, The managementĭear rothwell10, We are always very happy to read that our guests went home with great holiday memories and we are so grateful for the time and effort that you spent to share your experience here with us. We hope that we will get the chance to welcome you again on a future occasion to show you that we can improve our services. After that time our guests can order drinks at the bar with “special” tickets till 24.00 and these tickets can be bought directly at our reception.
This information is published on our website as well as all travel agencies are informed about it. Our service starts at 08.00 am to 23.00 pm. As in almost all hotels where all-inclusive service is offered, this is limited. Even if our themed restaurant "Tapas” is closed, our guests can still visit our "Asiatico" at the SBH Monica Beach Resort or "Mare Nostrum" at the SBH Crystal Beach Hotel & Suites Adults-Only. We would like to inform you that a renovation is planned but unfortunately we do not have the exact date of the beginning. We know that our hotel is not the latest anymore, but we have an ongoing plan for maintenance and refurbishment to ensure our installations are in the best conditions for the comfort of all our guests. Even if our hotel is only cleaned 5 times a week, we are always ready to help with any inquiries or problems. Due to the extreme sandstorm, of course, we could not guarantee this.
Concerning the cleanliness we have protocols to guarantee the hygiene and cleanliness in all areas of our hotel. Your feedback helps us to further work on and continually improve our service for all of our guests.
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